Audio Response

Make Transactions Anytime, Anywhere,
from Any Touchtone Phone

Audio Response

Audio Response makes it easy to use Northwest Louisiana Glass Federal Credit Union 24 hours a day, 7 days a week. Just pick up the nearest touchtone phone and you will have access to transactiona and inquiries, such as:

Check your account balances.

Transfer money between your accounts.

Verify that a check has cleared.

Get current ratese.

Make credit union loan payments.

Get loan calculations.

You'll also enjoy these money management advantages:

Audio Response service is free.
Multiple transactions in one call.
Audio Response transactions itemized on your statement.
Get current ratese.
Complete security: Audio Response cannot transfer funds to another person's account, make a check to another person, or send checks to another person's address.

*Note: Not all push-button phones are touch-tone telephones. If you hear a clicking sound when you press the button, your phone is NOT a touchtone.

Isn't It About Time You Set
Your Own Banking Hours?
It's Simple, Safe...and Free

You'll find easy, step-by-step instructions, and a summary of transactions on this page. You can start using Audio Response right now.

To access Audio Response you need a touchtone phone, your account number and your personal 4-digit authorization code.

Important Information

	Press # at the end of each entry to signal "Entry Complete."
	Press * for decimal point. To enter $25.75 is 2575 To enter $50.00 is 5000
	The Audio Response will repeat your transaction so you can confirm or cancel. You can cancel at any point by pressing *#.
	Even if someone knows your code, they cannot transfer funds to an unrelated account, make checks payable to another person or mail checks to another address.
	Audio Response transactions are posted the same day if received by 3 p.m. Transactions received after 3 p.m. Friday will be posted after 8 a.m. Monday or the next business day.
	Each transaction appears on your next regular statement.
	To terminate your call, press the * and # sign. Remember to wait on the line for your call confirmation number. Record the number and refer to it if there is a question.
	Enter 6# or N# for "No"
	Enter 9# or Y# for "Yes"
	If you forget your authorization code, you may obtain a new one by calling the credit union.
	To report problems, listen for the call completion number at the end of your Audio Response call and write or call: Northwest Louisiana Glass Federal Credit Union 4302 Jewella Shreveport, LA 71130 7070 Jewella Ave. Shreveport, LA 71108 318-686-5438

If you have any questions, or need transaction assistance, please call or visit the credit union 318-686-5438. We'll be glad to take you through your first transaction.

To Start, Follow These Easy Instructions

	Select any combination of 4-digits or letters you want to use for your authorization code.
	Have your credit union statement handy. Your account number appears on the upper right corner.

Helpful Hints

You enter:	The phone number for the Audio Response 318-682-3880.
Audio Response Responds:	Welcome to Northwest Louisiana Glass Federal Credit Union. Please enter your account number and press the # sign.
You enter:	Your account number follwed by #.
Audio Response Responds:	Please enter your 4-digit authorization code and press the # sign. (The first use, or until you select your personal number, will require you to enter the last 4-digits of your Social Security number, follwed by #.)
You enter:	Your personal 4-digit autorization code once you have selected it, and press the # sign.
Audio Response Responds:	Please enter your transaction code and press the # sign, if you would like a menue of all valid transaction codes enter 99 and press the # sign for the menu or to exit the system, please press the # sign. Note: To select your personal authorization code, enter 99#* sign for the menu. Enter 6 (for other)# sign, and enter 746# sign to change your authorization numbers
You enter:	Specific transaction code followed by the # sign or 99# to get menu of transactions, or *# to exit the system. Please remember to wait for your call confirmation number and record the number for reference if there is a question.

	Enter the pound (#) sign after each entry.
	Use the star (*) as a decimal point when entering ammounts.
	Enter the **# to repeat your last prompt.
	Enter *# to exit a transaction, or to complete your call.
	Suffixes: 0 = Savings, 9=Checking, 55 = Revolving *Suffixes are listed on your monthly statement.

Electronic Privacy Policy

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Northwest Louisiana Federal Credit Union was chartered in April of 1975. Our original name was OILS Federal Credit Union (Owens, Illinois, Northwest Louisiana, Shreveport). On November 1981 the name was changed to Northwest Louisiana Glass Federal Credit Union for ease of recognition. Our offices were located in the main Northwest Louisiana Glass office building. In May of 1998 construction of our own facility was completed. It is located approximately two (2) miles south of the Northwest Louisiana Glass Plant on the same street. A branch location is still maintained in the Northwest Louisiana Glass Plant office building. It is now Northwest Louisiana Louisiana Federal Credit Union.